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F.A.Q.

Why Ukrainian women search for a foreign husband?

The truth is that Ukrainian women are not searching for a foreign husband - foreign is not the key-word here, Ukrainian women are searching for a husband, and for many of them it actually doesn't matter whether they will marry a man from Russia or a foreigner. Ukrainian women come to the agencies and place their ads online on the International dating web-sites because there are many foreign men who search for a Ukrainian wife. At the same time the life goes on, and if a Ukrainian woman meets a worthy man in Russia who proposes marriage, she will marry him. Each woman is seeking stability with a nice, honest, faithful man to love, to marry, to establish serious relations and create a family. If this man is a from another country - why not? For the sake of a good man a woman will go to the end of the earth.

Why Ukrainian women want much older man as a husband?

The statement that Ukrainian women are searching for an older man to marry is not actually right. Let's say it like this: a Ukrainian woman would not mind marrying a foreign man who is much older than she. Women get mature younger than men - it is determined physiologically. People in post-Soviet countries in general get mature earlier because of hardships of life. And thus, physiologically and sociologically Ukrainian women at 20-25 are as mature as Western men at 35-40. Looking at this problem from the point of view of the "demand and supply": who are the foreign men who search for a wife from abroad? Men of 40-50 and more years of age who divorced their western wife and do not want to date western women, or were busy with the career and because of the lack of time did not create a family, and think now its time to have that special woman at one's side. Foreign men of 25-35 (at least serious marriage-minded young men) are "rare birds" on International dating web-sites. Thus it is normal that a Ukrainian girl of 20-25 would say in her profile that she doesn't mind a husband 15-20 years older. But the main thing is that a man should realize whether he will be able to fulfill desires of much younger partner, both physiological needs like regular sex and sociological like active life, meetings with friends, discos and night clubs.

Why so many young Ukrainian brides in your catalog?

Traditionally, Ukrainians marry in young age, it is considered that a woman at 25 should be married, and mothers start worrying about a girl not being married when she is 18. Those girls who found a worthy guy in her home town are lucky, as there are not so many nice guys in post-Soviet countries nowadays. Lonely girls consider an opportunity to meet and marry a foreigner. As it was said above, Ukrainian women get mature at young age and quite ready to create a family being 20-25. The circle of communication of a Ukrainian girl is limited to the people of her age, and young 20-25 year old men are not ready for serious relations and family life (those guys who were ready are married already). Thus a girl comes to the marriage agency and her data appears on different dating web-sites.

Why Ukrainian women do not use free web-sites?

There are several reasons why Ukrainian women prefer to use marriage agency services but not free web-sites. First of all, they come to the agency where professional staff help and advise about correspondence with foreign men. Another factor is English speaking ability: though English is taught at school, not many people need a foreign language in their everyday life; so all knowledge got at school and in the University vanish from woman's head as soon as she finishes studying. You will find quite a lot of younger women with middle level of English, and very few women after 30 who speak English (unless they need the language every day at work). Money: the services of many international dating agencies are free for women because it is a man who pays for everything. The last but not the least factor to be named here is serious men. Yes, it is believed that is a man pays for correspondence he is serious about every letter he writes, and if he contacts a woman he is really serious about developing long-term relations with her but not just having fun in the internet.

Why Ukrainian women use services of the marriage agency?

Ukrainian women prefer marriage agencies to free web-sites for several reasons. First of all, they consider men who pay for agency services are more serious about meeting the right partner. Secondly, to use services of the agency is convenient for women: it is the agency that searches for serious web-sites with foreign men and posts women profile to the web-sites; the agency checks daily whether there are new messages for a woman, calls her and informs about new letters, translates letters for women, gives a woman possibility to browse men online catalog at the agency and sends woman's introduction letter to the men she chooses. And all this is absolutely free. A woman, who is hardly familiar with the internet, just would not be able to find enough time for this. All she has to do is come to the agency, pick up her mail and leave her replies; when it is convenient for her agree with the agency personnel about browsing the men catalog.

Why so many Ukrainian women do not speak English?

The answer is simple - they do not need it. Or, actually, did not need to speak English before they decided to marry a foreign husband. But even being a client of the marriage agency and corresponding with foreign men a Ukrainian bride does not know whether she will marry an English-speaking man. Among Ukrainian brides there are a lot of women for whom marrying a foreigner and moving to a foreign country to live better life is not the key factor at all. They are just searching for a husband, and online dating is not the worst method of search. Correspondence is only a means to get acquainted with the man and get to know each other better. And when a man and a woman meet in reality, like each other and decide to marry - then the woman starts learning the language, as she is going to move to the country where people speak different language and she will need this language to communicate with people.

Why Ukrainian women in your catalog are so beautiful?

First of all, Ukrainian women and Slavic women in general are famous for their beauty. And, secondly, what you see in the pictures in our catalog is in most cases the best women can look. They wear nicest clothes in which they look pretty, they do make-up, pose in front of the mirror to show most attractive parts of their body, look through women magazines to see how models pose for professional photographers and try to do the same. Women often make several sets of photos for the online catalog, most daring girls make provokative pictures, and all this with only purpose to attract man's attention.

Why Ukrainian women use professional photos?

Ukrainian women want to attract man's attention, and competition in the Internet is very high, as you see. So, women go to professional photo studios to make good pictures. Secondly, the agencies prefer to work with professionally made pictures because of their high quality: photos made with professional photo-camera have good quality that is not lost after scanning of the pictures, resizing and re-sampling them.

How do you find women profiles for your web-site?

We are affiliated with many marriage and dating agencies. These marriage agencies advertise their services in their native cities and invite women interested in serious relations with foreigners to come to the office and fill in an application. Local marriage agencies also make pictures of the women, or send them to a professional photographer to do a photo session. Then the local dating agency translates woman's application, and posts woman's information to various International dating web-sites. Services of the local dating agency are free for women.

Why your Ukrainian brides are also on other web-sites?

The matter is we work with marriage and dating agencies in different cities of Ukraine and Russia. We call such agencies local marriage agencies. They advertise their services in their cities, women come to register to the agency office, receive letters from foreign men at this agency. Very often women do not even know to which web-sites their ad is posted, for them the main thing is that she is getting letters from foreign men. To increase women's chances to meet the right partner local agencies place woman's ad on several web-sites. Besides, a woman can be a client of different marriage agencies in her native city.

Are Ukrainian women in your catalog real?

Yes, all our women are real, their identity is checked by the local marriage agencies. The local marriage agencies who participate in our affiliates program are obliged to ask for woman's ID (usually it is her passport), and have a copy of this ID at hand (as a scan or xerox copy) at the agency. We often ask to provide us with this copy to make sure that information in the profile (name, date of birth, marital status) is right.

How can I be sure that all girls in your database are real?

We do guarantee that women at Our Website are real. If you have doubts that a girl you see in our women catalog really exists, you can write us and tell what proofs of the existence you need. Usually, a local agency will make a photo of a woman holding a sign "Hello, I am real". The easiest way to check whether a woman is real - and not so humiliating for a woman - is to order a gift delivery with a photo on delivery.

What kind of a background check do you do?

We do not check woman's background. We only check woman's ID (passport) to make sure that this woman is who she says she is, her date of birth is right (older women often ask local agencies whether it would be possible to lie a little about the actual age, thinking the profile would attract more men is it says a woman is younger), marital status, children, address of registration.

How much does it cost to correspond through your web-site?

Reading a letter of introduction from a woman - 0.25 of a POINT
Writing a letter to a woman - 1 POINT
Reading a reply from a woman - 1 POINT
Sending 1 additional photo to a woman - 0.5 of a POINT
Receiving 1 additional photo from a woman - 0.5 of a POINT

What is an Inquiry?

Inquiry note is a short standard note a man sends to a woman expressing his interest in her. Such note is sent from woman's profile page with the help of "Inquiry" button. You can send an Inquiry to those women with whom you have not had any contact through our site before. The text of the Inquiry is standard. Inquiry is received by the woman's agency. The agency calls the woman, invites her to the office to have a look at man's profile. Within a week a man gets a reply to the Inquiry; this reply is also standard one, either yes or no. We advise to send an Inquiry in the beginning of correspondence, after positive reply to your Inquiry you will be able to send an email or postal letter knowing already that the woman is interested in you.

How to keep tracking of my Inquiries?

As soon as you register at Our Website, a personal account is created for you. All inquiries you send, letters you write or receive are stored in the respective sections of your account. Inquiries you send are stored in the section of your account called Inquiries. Each Inquiry you have sent is accompanied with a woman's photo and information; the photo of a woman is also a link to her detailed profile. You can delete Inquiries that were already replied. Notifications about replies to your Inquiries are sent to your email; you will be receiving such notifications if you have chosen to receive them, or you may choose not to get such notifications, and in this case you will have to check Your Inquiries section in your account. You can change the settings through Change Options.

Why send Inquiries instead of letters?

The main reason would be the cost of the Inquiry: an Inquiry is 4 times cheaper than a letter, and in general has the same effect as a first letter: attracts woman's attention to your profile and personality and tells her about your interest. The disadvantage of an Inquiry is that it is a standard note, you can't change it and add special words you would like to say to a girl you liked.

Why in reply to my Inquiry a girl says she did not see my photo when I have posted one to my profile?

This can happen in such case: you uploaded a picture for your profile, but our photo-editor has not yet resized the pictures and your photos are not available for the women to view them. That is why we would advise you to wait up to 24 hours after you upload pictures for your profile, and only then start sending Inquiry notes.

Why my Inquiry is replied so fast?

Inquiries are usually replied faster than letters, because all the agency should do is to show your profile to the woman, and the woman should only tell yes or no as to her wish to correspond with you. In case with letters your letter should be translated for the woman, delivered to her, she needs time to read it and think it over, then write her reply and the agency needs time to translate it. When man's profile is without a picture, all the agency should do is call the woman and read your profile to her on the phone. That's why your Inquiry can be replied within hours.

Can men and women exchange direct contact information in letters?

Yes, men and women can exchange postal addresses and phone numbers in letters sent through our email forwarding system, but they can not exchange emails, emails are automatically deleted from the letters. Please, note that you can ask the lady for her contact information only after you write her 5 letters. You can ask for lady's contact information in your sixth letter. The lady should give this information to you personally. Administration of the site does not give contact information of the ladies to men.

Why can't I give my email address in a letter to a woman?

As you know, we work with different local marriage and dating agencies. Some of these agencies may try to promote their own services, and spam known addresses of men who are ready to pay for translation and letter forwarding. Besides, women who address the agency may not provide direct emails, and in most cases you would get agency's email address in a woman's letter. One more thing is, if we allowed to exchange emails this would encourage our competitors to exploit the system by posting fake profiles, solicit your email address, and use it for their own marketing purposes.

When do I expect reply to my letter?

Letters sent through our email forwarding system are usually replied rather fast: our statistics shows that 75% of letters are replied within the first week. With the purpose to make your correspondence faster many agencies now dictate men's letters to women on the phone, and get women's replies the same way. But some women prefer to think over their replies to men which may cause the delay.

Why I have not received a reply to my letter?

If you contact a woman for the first time and she doesn't want to correspond with you, we ask the agencies to control it and not to send refusal letters from women, so men would not pay for opening such letters. Sometimes women reply letters with delay, being busy and not having time to come to the agency and bring their replies. So, do not worry much if you do not get woman's reply within days, wait a little.

Is there a limit to the number of characters in a letter?

For 1 POINT you can send a letter up to 10000 symbols long (approximately three sheets of paper when the letter is printed), every 100 symbols over 10000 cost 0.02 of a POINT. If your letter exceeds this number of characters, you will be asked whether you want to pay extra or make your letter shorter.

Where do I get my letters?

All letters women from Our Website write you arrive to your Inbox. Inbox is an area of your account where you can see letters sent to you by the women. All incoming letters are sorted according to the date they were sent. You can see an "icon" of the girl who wrote you. Next to the thumbnail photo of the woman you see short information about her: woman's name, ID, age, and city she lives in. By clicking on this icon you will be able to view detailed profile of the lady (which by default will be opened in the same window). You can also see information about the letter: the date when this letter was sent by the woman's local agency, whether or not you have opened this letter (note: if you once opened a letter you are never charged second time for opening the same letter), and status of this letter. Status of the letter shows whether it is an introductory letter of the lady (First letter - 0.25 POINT), reply from the lady to your letter (Status: Answer 1 POINT). So, if you would like to open a letter you should only click open/read this letter link below. If you are not going to read the letter you can delete it by clicking "Delete this letter from Inbox" link. The letter then will go to Trash folder in your member area. Letters from the Trash are deleted automatically in 60 days. Until a letter is deleted from Trash folder you can restore it to your Inbox and read it.

How do I reply to a letter?

When you opened a letter in your Inbox, read it and want to reply, there is a button "Reply" under the text of the message. When you click this button, a window for composing a new message opens. You can type the text of your letter there. If you are going to send a long letter, we would advise you to compose it in a text document, and then to copy and paste it into the text area on the web-site.

How do I send a letter to a woman I liked?

You can send a letter to a woman from the woman's profile page by clicking "Email me now" button. If you are not logged in to your account, you will be asked to login. If you do not have enough funds on your account for writing a letter, you will be notified about it.

Why the letters I receive are generic?

It is a common procedure for men and women place a profile on the international dating web-site and then contact potential partners with a letter about oneself. Such letter is usually called a letter of introduction. This letter is usually composed only once, and then sent to many addressees with the hope to get replies and start correspondence. A letter of introduction is generic as it gives details about the person who wrote it, but does not deal with the profile of the person to whom this letter is sent.

Are the letters sent by a woman or by the agency?

The letters are written by the woman, but sent by the agency personell. You should understand, that it is the agency equipment that is used for typing and sending the letter, it is the agency personnel who translates, types and sends woman's letter. The woman only writes her letter to the man.

I do not want to get notifications about letters, what should I do?

You should simply change your Options for this: log in to your account, go to Change Options, choose whether you want to get notifications about letters and how often (every time a letter arrives to your Inbox, once a day or once a week informing how many letters you received within the given period), or you do not want to get notifications about letters at all.

Why do I receive so many letters?

You get many letters because we have many marriage-minded women in our catalog, who actively search for a foreign husband, and regularly browse men online catalog at their local agencies. Newest men get more letters than men whose ad has been in the catalog for a while, and it is only natural: both new women and women whose profiles were uploaded some time ago but who still continue searching will send letters to new men. Taking into consideration that we have 100 and more new women weekly, theoretically each new man may get up to 100 letters every week.

Can I send photos to women?

Yes, you can attach photos to the letters you send to Ukrainian women using our e-mail forwarding system. To forward 1 photo costs 0.5 POINT

Can women send additional photos to me?

Yes, a woman can you her additional photos as well. She tells the agency which photos apart from those in her profile she wants to send you, and the agency sends as attached files to the lady's reply to your letter. The costs are 0.5 of a POINT for opening each additional photo from a girl.

Lady says that her English level is middle. But she can not understand what I say in English in our phone conversation.

The level of English is evaluated by the lady herself.

• No knowledge - A lady does not know English at all, she needs translations both from English into Ukrainian and from Ukrainian into English.
• Beginners' level - A lady has just begun learning English, and she needs translations both from English into Ukrainian and from Ukrainian into English.
• Using dictionary - A lady can translate a text herself, using an English-Ukrainian dictionary.
• Middle level - A lady has a basic knowledge of English, and she needs translations only from Ukrainian.
• Almost fluent - A lady has a good knowledge of English, actually, she does not need any translations.
• Fluent - A lady speaks Endlish fluently.

Note that the level of English is evaluated by the lady herself.

How much does it cost to watch a video of a woman?

Costs of video-clips are different depending on the length and content of the video. The cost of watching 1 video varies from 0.25 of a POINT to 1 POINT. If a lady has several video clips available, you can watch all clips of the lady with a discount. Service package subscribers get 20 free videos every month of the subscription.

How to watch a video of a woman?

Click icon "VIDEO" either in a catalog or in a woman's profile. You will be redirected to the list of video a girl has available and short description of the video, as well as the cost of viewing each video. Choose the video you want to watch and click the link. Once you opened the video you will be able to watch the video you paid for any time you want for free. To watch a video of a woman you should be a registered client and have enough funds on the account.

Why not all women in your database have video available?

Not all women agree to pose to the video camera and tell about themselves.

What is introduction/ action/ bikini video?

Introduction video is a video where a girl tells about herself. You will be able to see how she speaks, to hear her voice. If a girl knows English, she will try to say some phrases in English. If a girl speaks her native language, what she says is translated into English and given as subtitles. Action video shows how a girl moves. It is almost like seeing the woman in real Bikini video shows the lady in the swimming suit. She walks, she sits, she lies on the beach, she really wants to attract your attention!

How do I order a gift?

To order a gift for a lady you click "Send me a gift" button on the lady's profile page. Do not forget to mark "Photo on delivery" if you wish to see your Ukrainian bride holding your gift. Delivery fee is 3 POINTs. Photo on delivery costs 1 additional POINT.

What gifts can I order?

You can order gifts from the standard list of gifts and flowers we offer, or we can deliver a special gift on your request. Contact us with your special orders.

Can I order a gift that is not listed?

Yes, we can deliver a special gift on your request. Contact us with your special orders.

How do you confirm gift delivery?

When a gift is delivered you will get a message from our Support Team informing about it. If, when placing a gift order, you checked the photo on delivery box, you will also receive a photo with the girl holding the gift.

Can I order a gift to be delivered on a desired day?

You can inform the date you want the gift to be delivered, and the local agency will do their best to deliver the gift on the day you ask. But the day and time of delivery are always coordinated with the girl and she chooses the time convenient for her. Please, if you want a gift to be delivered on a certain date, order it 2-3 days in advance to make sure the agency can organzie the delivery and coordinate the time with the lady.

Personal Meeting

Our main office is located in Mariupol, the Estern part of Ukraine, but we have branches, offices and partners in many cities of Ukraine, Russia, Belarus, Latvia, Estonia, Moldova and that's why we can arrange a Personal meeting for you to almost any city according to your choice. To arrange a personal meeting at one or several cities you need to contact us. Contacting us with a question about your visit you do not take any obligations to come, nor we take any obligations to start planning your personal meetings schedule. Only after you pay a deposit for the personal meetings by Money Transfer, we start working on their organization. The balance of the visit cost should be paid in cash to the agency representative upon your actual meetings with women. You get exactly the services you order. We advise you to arrange your personal meetings through the agency and prepay the meetings even if you need minimum of our services (like only personal introduction and/ or translation): thus you ensure that one of our staff will be there to help you during your stay. You can order the following services:
Airport or train pickup and drop-off.
Lodging.
Arranging meetings with the ladies.
Help and support.
Personal Secretary.

Which contact information can I buy?

At Our Website you can not buy women's direct contact information, but you can request such contact information as postal address, telephone number in a letter you address to the lady but you can get lady's contact details only after you write 5 letters to the lady. In her reply she will give you the contact information you have requested.

What benefits service package subscription gives me?

Service package subscription is not unlimited correspondence. If you buy service package subscription you will get 10 free Inquiries monthly, 20 free videos monthly, discounts for POINTs if you buy POINTs for email forwarding, plus for a cost of 1 POINT subscribers can send longer letters then non-subscribers.

If I buy service package subscription do I get free correspondence?

No, service package subscription is not free correspondence. You will have to pay for letters usual 0,25 of a POINT for an introductory letter and 1 POINT for sending a letter or opening a reply, BUT as a subscriber you get discounts for POINTs, thus reducing the cost of 1 POINT and, consequently, 1 letter.

I bought 3 months service package subscription, watched 20 videos, why I can't watch more?

Videos and Inquiries are added to your account every month of your subscription automatically the same day when your subscription was registered. For example, if you bought 3 months service package subscription on the 5th of May, you will receive 20 videos and 10 Inquiries on the 5th of June, and 20 videos and 10 Inquiries on the 5th of July.

If I do not use all Inquiries with the subscription term, will they expire?

Yes, if your service package subscription term ends and you still have unused videos and Inquiries they will expire. But IF before your subscription ends you buy new subscription, your subscription term is prolonged and your videos and Inquiries do not expire.

Why do you charge men but do not charge women for your services?

First of all, we take as our motto that "Gentlemen pay for everything!" Perhaps, in the West this tradition is dying, but in post-Soviet countries a woman takes it as a must that when a man is courting her he pays all expenses connected with dating, like dinners at the restaurants, visits to the cinema, taxi, vacation together, etc. In case with Internet dating a woman expects a man to pay for the services of the agency they both use. Secondly, it would be rather expensive for a woman to pay for letters and translation even if we shared the charges between men and women. But when you pay for your correspondence you can be sure she will never say she can't reply because she has no money to pay for Internet and translation.

What do I pay for?

You pay for the services of our agency, namely: email forwarding, photo forwarding, gift delivery. You pay only when you use our services, registration to our web-site is free.

What is a POINT?

A POINT is a conventional monetary unit, so to say, Our Website currency. You buy POINTs that allow you to use our services. POINTs are added to your account at Our Website, and then deducted from this account each time you open or send a letter though the site, receive or send an additional photo using our photo-forwarding services, send an Inquiry, order a gift to be delivered.

Why do you use POINTs but not real money?

POINTs allow us to manipulate with the costs of one piece of service, i.e. a POINT - the more POINTs you buy, the less 1 POINT costs you (it is always cheaper to buy in bulk). Plus, we can easily offer discounts for multiple POINTs for our members.

How much one POINT cots?

The cost of 1 POINT differs depending on how many POINTs at once you buy: the more you buy, the less each POINT costs you. For example, if you buy 2 POINTs for 15, 1 POINT costs 7.50; if you buy 50 POINTs for 250, 1 POINT already costs 5. As you see, you get a discount per POINT on bulk purchases: you save 2.5 on every POINT, which makes 125 on 50 POINTs!

How do I keep tracking of my account?

You have a special section in your account called Payment History. Every time you buy POINTs, this is recorded in your Payment History. Then, every piece of service for which you use your PONTs is reflected there, for example "-1 POINT Read letter from lady ID" or "0.25 POINTs send Inquiry for lady ID".

How do I send payment?

You can pay for our services (add POINTs to your account) online using your credit card: log in to your account with login and password you received when registered; go by the link "Buy POINTs"; choose the method of payment; choose how many POINTs you want to buy; complete your credit card details. If you want to buy a service package, on the second step you should choose "Buy Service Package".

Is it safe to give my credit card details online?

Yes, it is perfectly safe. You complete your credit card information on a secure order page. We offer serveral payment methods, so our customer could choose the most convenient and fast one, but all the processing gateways we work with have industry-leading fraud prevention measures and buyer's financial information is kept safe and private.

When I pay, how long does it take for POINTs to be added to my account?

POINTs are added to user's account automatically. If you pay with Credit card and the payment is processed without problems, the funds are added within minutes. If it happens so that your card was charged and you do not see funds on your account, please, do not pay again, do not cancel your payment, but contact us instead for checking the situation. Sometimes technical problems may happen.

Is it possible to send money by Money Transfer?

If for some reasons it is more convenient for you to send money by Money Transfer, you can do it. Contact us to get details for this payment; do NOT send money on the name for Our Website, we will not be able to receive it.

I paid with my Credit card but money is still not on my account, why?

Usually funds are added to your account at Our Website automatically right after your Credit card payment is made. If it happens so that your card was charged and you do not see funds on your account, please, do not pay again, do not cancel your payment, but contact us instead for checking the situation. Sometimes technical problems may happen.

What is Men Catalog?

Men Catalog is an online catalog with ads of those foreign men who are seeking a wife from Russia or Ukraine. Women browse ads of men and contact those whose ads interested them. As well as men can search women in our catalog by parameters, women can also set up their preferences in age, height, weight, children etc. Women write a special letter, called letter of introduction, and use this letter for initial contact with men in the catalog. Registration in Foreign Men Online Catalog is absolutely FREE! You have actually nothing to lose, PLUS! After you register and fill in your profile you will start getting letters of introduction from Ukrainian women. We give you a wonderful chance to read 10 letters from our women FREE of charge, which will help you greatly in your decision to correspond with one or several women from Our Website Catalog. If you decide to correspond with a woman through our email forwarding system you pay per letter according to the standard prices.

How to post an ad into Men Catalog?

Your ad to the Men Online Catalog is created after your fill in the registration form. Photo for your profile is added when you upload it.

Is it safe to post my pictures and basic information on my profile in Men Catalog?

It is absolutely safe! Only local marriage agencies who are registered in our affiliates program will have access to our Foreign Men Online Catalog, and thus only registered women will be able to browse the profiles of foreign men in our catalog. Besides, your contact information such as your email, street address, phone number are not available even for the agencies staff and can be viewed only by Our Website Administration.

How to delete my ad?

You can deactivate your ad from the Men Online Catalog or delete your account completely. If you do not want to get more letters from new women you should go to Change Options and choose to deactivate your ad. If you wish to delete your account completely, for example if you have met your women already, or decided that Ukrainian bride is not for you, you should send a message through Support Center in the category "Delete My Ad".

I do not want to get more letters from new women, what should I do?

If you decided to concentrate your attention on one or several women and do not want to be contacted by more new girls, you should deactivate your ad. Go to Change Options and in the section and choose a period for which you want to deactivate your ad (I would like my profile be deactivated in gentlemen catalog (but still get letters from ladies I am currently corresponding with) for: 7-14-21-28 days).

How do I edit my profile?

To update information in your profile you should go to "Update Profile" section, make necessary changes in your profile, and then click "Save changes".

How do I add photos to my profile?

To add or change photos for your profile, go to Upload Photos. To submit your photo for the catalog please click on browse button and choose the file with your photo (.jpg or .jpeg). You can submit up to 2 photos up to 500kb each.

How do women see my ad in the catalog?

Women can see your ad through the special working terminal for agencies. Women come to the local marriage agency office, and with the help of one of the managers browse Men Catalog and choose men whom they like and want to contact. You can not actually see how your ad is seen by women, but if it is really important for you, you can ask us to send you a screen-shot of your ad.

What is IMBRA form?

According to International Marriage Broker Regulation Act of 2005 after filing a petition for a K non-immigrant visa, the United States client will be subject to a criminal background check. The Consular Officer at interview will provide the visa applicant (your bride from Ukraine, Russia, or any other country than the USA) with a copy of the fiancee or spousal petition, and information and documents in her native language on any past marital and divorce history, past criminal history and past domestic violence history of the petitioner. The Consular Officer will also ask the visa applicant if the relationship was facilitated by an International Marriage Broker and, if so, confirm that the broker provided the applicant with information or documents about the petitioner's background. So, IF in the beginning of your contact the woman did not have all this information, it is possible that she will NOT get her Fiancee Visa. According to International Marriage Broker Regulation Act of 2005 the United States client should provide us, International Marriage Broker, with the future disclosure to potential United States client's partner in marriage, with the information we ask to provide in our IMBRA form.

I forgot my password how can I login?

Use Forgot password form: simply type in the email address you used when registering, and information you need to log in to your account will be sent to your email. If you or your Internet services provider are using a spam filter, please go to your filter control and give permission to receive email from "info" and "donotreply"

How do I change my email address?

To change your email go to "Update Profile" section, make necessary changes, and then click "Save changes".

What is my ID?

Your ID is the same as your login.

When I log in and click any link in the menu the site keeps on going back to my log in details. What should I do?

Our web-site uses "cookies". If you are not able to work with your account and return to the login page, the solution is setting the correct "level of security" for cookies: set the security to allow ALL cookies from this site. The same problem may be caused by settings of the proxy-server.

How can I contact you?

There are several ways how you can contact Our Website Support Team. If you are not registered yet, we advise you to use the contact us form: thus you ensure that your message does not get lost due to the spam-filters settings. If you have an account at Our Website, please, always contact us through Support Center: you should log in to your account and find this link. With this feature communication with the web-site administration will be fast and efficient, as no messages will be lost in the process of communication, and rightly chosen category for your question will get your message to the appropriate department; besides, both you and web-site manager will be able to see the history of each topic. Support Center will fasten the process of solving any problems you may have.

Why should I use your services?

You should use our services if you need them and if you want to. If you decide to become our client it is only your decision. You need our services if: - you are serious in your intentions to find a pretty woman from Ukraine or Russia to marry; - you want to be sure that a woman you communicate with is real and sincerely interested in you; - you think that "free cheese is only in a mouse-trap" and understand that it is better to pay for the high-quality service, than to get access to thousands of outdated profiles at some free web-site; - you clearly realize that search in the Internet for a wife from Russia is not an easy way to go, and not a short one either. At Our Website you find all you need - catalog with profiles and photos of beautiful single women, opportunity to contact these women and establish serious relations, experienced and supportive staff ready to help you. You find everything in one place, and you can go with Our Website from the beginning - online introduction - through Internet dating, correspondence, phone conversations - to personal meeting with your girl-friend from Russia or Ukraine and marriage.

Where is your office situated?

Our customer support office is situated in Mariupol, Ukraine. Thus it is easier for us to verify contact information of the women in our catalog and coordinate work with local marriage agencies, because our office working hours are the same as working hours of the local marriage agencies, so we can quickly solve any problem on the phone, calling a girl or an agency in question.

I do not want to get news from your site, what should I do?

You should simply change your Options for this: log in to your account, go to the Change Options, choose whether you want to get news from our site, and save the settings.

Can I chat with a girl who doesn't speak English or my own language?

Use the service "Translate" in online chats. With this feature you can use your native language* to chat with a girl. All messages sent will be translated if you choose one of the options from the drop-down list:

"Auto" - translation to girl’s preferred language, automatically determined by the program (which may not be Russian), or "Eng/Ru" - translation only into the Russian language.

Button "Translate" is activated if the chat with the girl has already begun; it translates the text you typed in the message block but has not sent yet. The text will be translated in a way you selected in drop-down menu.
* Languages from which translation is possible: Bulgarian, Czech, Danish, German, Greek, Greek, English, Spanish, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Latvian, Norwegian (Bokmål), Dutch, Polish, Portuguese (all Portuguese varieties mixed), Romanian, Slovak, Slovenian, Swedish, Turkish, Chinese.


Customer support in Ukraine: +380-96-0751758
Comments or questions: info@single-men-club.com or Contact Us form
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